Search for Answers in your dashboard

Overview

The advanced search feature helps you to efficiently search for Answers in your bot. To search for Answers, enter your search terms into the search bar.

Search types and syntax

In addition to searching for regular keywords, you can search for Answers by filtering for specific Answer elements. In the Answer search bar, create a search string that specifies the Answer element to search for, followed by the name of that element. If you're searching by Answer setting, you also have to specify the state of that setting.

The following table lists the available search types, as well as the syntax for your search string. Wherever you see text formatted with a placeholder, replace the placeholder with the information you're searching for. None of the placeholders are case-sensitive, so you don't have to worry about capitalization in your search terms.

note

For best results, copy and paste the entire syntax example into the search bar, then replace the placeholders directly in your search bar. For example, to search for all locked Answers in your bot, paste <settings:name:state> into your bot, then replace the placeholder text to <settings:locked:true>.

Search type	Syntax
Answer block	<block:name>
Answer setting	<settings:name:state>
Variable	<variable:name>
Event	<event:name>
Channel block	<unsupported:name>
Tag	[name]
Custom translation	<settings:translations:language>

Search by Answer block

To search for Answers containing a specific block, use the syntax <block:name>, replacing the name placeholder with the name of the block.

Examples: <block:request>, <block:capture>

The following table lists each searchable block, followed by the available search terms:

Block	Search name
Action App These are all blocks in the Action Apps section of the block bar in the Ada dashboard.	action_integration
Answer Utilities	action_integration:answer-utilities
Clearbit	action_integration:clearbit
Conditional	conditionals_block segmentation
Cryptography	action_integration:cryptography
CSAT	csat_survey
Email	action_integration:email
Email Handoff	handoff_recipe email handoff
Fetch chat metadata	action_integration:conversation_metadata
Gorgias	action_integration:gorgias
Helpdesk Handoff	helpdesk handoff zendesk ticketing helpdesk_handoff_recipe
HTTP Request	request http_request_recipe
HubSpot	action_integration:hubspot_integration
Link	link
List Option	lists list selection list selection template list_selection_template lists and selection
Live handoff	live_handoff in-chat handoff
Liveperson Handoff	live person handover liveperson_handover chat handoff
Marketo	action_integration:marketo_integration
Nuance Live Chat	nuance live agent nuance_secure_live_agent
Picture	picture image
Quick Replies	quick_replies quick replies quick reply quickreply quickreplies
Redirect	redirect_block
Salesforce API	action_integration:salesforce
Salesforce Live Chat	salesforce live agent salesforce_live_agent
Satisfaction Survey	satisfaction survey
Scheduled	scheduled block scheduled_block
SendGrid	action_integration:sendgrid
ServiceNow	action_integration:servicenow
Set Variable	set variable variable default variable override variable_override variable overwrite variable reset variable set
Shopify	action_integration:shopify
Shuffle	shuffle
Sign In	signin sign_in request sign in
Sign Out	signout sign_out request sign out
Text	text
Web Window	web window web_window
Zendesk Chat	zendesk live agent zendesk_live_agent
Zendesk CSAT	action_integration:zendesk_csat
Zendesk Handoff	zendesk handover zendesk_handover chat handoff
Zendesk Sell	action_integration:zendesk_sell_integration
Zendesk Ticketing	action_integration:zendesk_ticketing_2
Send SMS	voice_sms
Transfer Phone Call	voice_handoff
End Phone Call	voice_end_call

Search by Answer setting

To search for Answers by setting, use the syntax <settings:name:state> . In this syntax, name represents the specific Answer setting, and state represents whether the setting is active or not.

Examples: <settings:live:true>, <settings:reviewable:on>

The following is a list of valid terms for specifying the setting name and state in your search string:

Name

• live

• clarifications

• reviewable

• reserved

• locked

• unlocked

State

The states in each bullet point are interchangeable. For example, searching for <settings:live:true> yields the same results as searching for <settings:live:yes>.

• on, true, yes

• off, false, no

Search by variable

To search your Answers containing specific variables, use the syntax <variable:name>, replacing the name placeholder with the name of the variable.

Examples: <variable:first_name>, <variable:email>

Search by Event

If you've created Events, you can search for the Answers that are tracking them. Use the syntax <event:name>.

Examples: <event:chatter_button_clicks>, <event:my_business_event>

note

For Event names made up of more than one word, you must use underscores instead of spaces to separate each word in your search string.

Search by Channel block

To search for blocks associated with Ada's Channels feature, use the syntax <unsupported:name>.

Examples: <unsupported:whatsapp>, <unsupported:messenger>

note

Blocks associated with Channels aren't searchable using the block search string.

Search by tag

When creating an Answer, or when managing its settings, you can assign tags to it so you can keep your bot organized. You can filter your Answers view to only show Answers that have one or more tags assigned to them. There are two ways to do this:

• In the Filter by tags list, select one or more tags to search for.

• In the search bar, enter the tag name using [name] syntax. For example, if you wanted to find all of the Answers in your bot that has a "Sale" tag, paste [sale] into the search bar.

note

If you search for multiple tags, your bot returns a list of Answers that have all of the tags you searched for. It doesn't return Answers that have some, but not all, of the tags you searched for.

Search by custom translation language

If your bot supports multiple languages, you can search for Answers that contain custom translations for a given language. Use the syntax <settings:translations:language>, and replace the language portion with the language code for the corresponding language below.

For example, to search for all Answers in your bot that contain French custom translations, search for <settings:translations:fr>.

Language	Code
Arabic	ar
Belarusian	be
Bulgarian	bg
Bosnian	bs
Catalan	ca
Czech	cs
Danish	da
German	de
Greek	el
English	en
Spanish	es
Estonian	et
Finnish	fi
French	fr
Hebrew	he
Hindi	hi
Croatian	hr
Haitian	ht
Hungarian	hu
Indonesian	id
Icelandic	is
Italian	it
Japanese	ja
Kazakh	kk
Khmer	km
Korean	ko
Lithuanian	lt
Latvian	lv
Malay	ms
Burmese	my
Dutch	nl
Norwegian	no
Punjabi	pa
Polish	pl
Portuguese	pt
Romanian	ro
Russian	ru
Slovak	sk
Slovenian	sl
Albanian	sq
Serbian	sr
Swedish	sv
Tamil	ta
Thai	th
Tagalog	tl
Turkish	tr
Ukranian	uk
Urdu	ur
Vietnamese	vi
Chinese - Simplified	zh
Chinese - Traditional	zh-tw

Sort the Answers in the dashboard

In the Sort By list, you can select a sorting option to change the order in which Answers appear in the dashboard:

• Manual/Folders: Displays your bot's default folder structure, which you can manually change by clicking and dragging folders and Answers.

• Created: Sorts your Answers by the date they were created, either oldest to newest, or newest to oldest.

• Updated: Sorts your Answers by the date they were last updated, either oldest to newest, or newest to oldest.

• Title: Sorts your Answers alphabetically by title, either A to Z, or Z to A.

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Have any questions? Contact your Ada team—or email us at [email protected].