Ada release notes

Welcome to Ada's release notes. Scroll down to see a list of recent releases, or go to our list of tags to filter release notes by topic.

You can subscribe to updates with our RSS feed, or sign up to get news about updates directly in your inbox.

At the end of every week that has had at least one feature release, we'll send you an email on Friday at 11 a.m. Eastern to let you know about our last few releases.

Introducing Automated Resolution

September 18, 2023

We're excited to announce a new measure of your AI Agent or bot's success. In addition to measuring whether conversations were contained, Automated resolution rate is a measure of whether conversation content was also relevant, accurate, and safe.

To learn more:

If you have a generative AI Agent, see Understand and improve your AI Agent's automated resolution rate.
If you have a scripted bot, see Understand and improve your bot's automated resolution rate.