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Actions Usage Report renamed to API Usage Report
The Actions Usage Report has been renamed to API Usage Report and now includes HTTP Request block tracking alongside Actions.
Going forward, HTTP Request blocks appear automatically in the report as HTTP Request: {METHOD} {URL}.
Learn more about the API Usage Report and HTTP Request blocks.
Streamlining Automated resolution and containment reporting
We’ve streamlined our reporting by consolidating the standalone Containment Rate report into the Automated Resolution and Containment report.
What changed
- Report consolidation: Since the Automated Resolution report already tracked containment metrics, the standalone Containment Rate report was redundant. We used the Real-Time Dashboards & Reports project as an opportunity to deprecate it.
- Updated naming and description: The report title has been updated from “Automated resolution rate” to “Automated resolution and containment,” and the description now reads: “How often your AI Agent contained inquiries, and how often it both contained and resolved them.”
Why this matters
You can now find all containment and resolution metrics in one place, making it easier to understand how your AI Agent is performing without switching between reports.
For more information, see the Automated Resolution and Containment report documentation.
