Release notes

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January 5, 2026

Real-Time Dashboards & Reports

We’ve officially begun a progressive rollout of our new Real-Time Dashboards & Reports, with a goal of reaching all customers by the end of this week.

Once live in your account, your reports will show the latest data every time you load the page. No more multi-hour delays—you’ll have immediate visibility into exactly how your bot is performing right now.

What’s new

  • Fresh data on load: Metrics will fetch the most up-to-date data every time you open or refresh the page.
  • Expanded filters: All reports will share a unified, richer set of filters to help you slice and dice your data with more flexibility.

Note: While the metrics are real-time, Topic assignment and Automated Resolution run after a conversation has ended. For abandoned chats, this happens after 24 hours of inactivity (72 hours for email).