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Email CCs for Zendesk Handoffs
An optional Email CCs input field is now available on the Zendesk Ticketing block. This allows CC’d recipients from an email conversation to be passed directly into a Zendesk ticket at handoff, without requiring a custom field in Zendesk.
When configured with the email_latest_CC_list variable, all CC’d participants are automatically included on the ticket, ensuring they receive replies from human agents after handoff.
Learn more about configuring email handoffs in Zendesk in the Zendesk Ticketing block documentation and Email handoffs.
