Introducing Linked Playbooks
Playbooks can now call other Playbooks to create modular, reusable workflows. Call any child Playbook from the Playbook editor with the @ option. Linked Playbooks always return to the parent Playbook when complete, enabling shared steps like authentication or eligibility checks without duplication.
Learn more about Linked Playbooks in Playbook management.
Connect Ada to AI assistants with MCP Server
You can now connect Ada to AI assistants like Claude Desktop and ChatGPT using the Model Context Protocol (MCP). This lets you query and analyze your AI Agent data conversationally—ask questions like “Can you review my low CSAT conversations from last week and let me know where I should focus my improvement efforts?” and get actionable insights without navigating dashboards.
What you can do
- Analyze hundreds of conversations at once to identify root causes and themes
- Get improvement recommendations based on conversation patterns
- Create visualizations like trend charts and Sankey diagrams
See the prompt library for more examples.
Getting started
MCP Server supports OAuth (recommended) or API key authentication, and works with any MCP-compatible assistant.
Learn more in the MCP Server documentation.