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Voice conversation display name improvement
Ada now better identifies callers in the Conversations page of your Ada dashboard by using the phone_number metavariable as the user’s display name for Voice conversations.
Previously, Voice conversations often appeared as “Anonymous”. Now, if a user’s name or display name is not explicitly set, Ada will use the phone_number variable before falling back to “Anonymous.”
This ensures your team has immediate visibility into who is calling without needing to open the conversation details.
Web Import: Automatically synced, always up to date knowledge
Web Import: Automatically synced, always up to date knowledge
Keeping your AI agent informed just got easier. Web Import now captures your website content in minutes and automatically syncs it every day, so your Ada articles stay accurate without any manual effort. With a faster, more reliable crawler and up to 86% more content coverage—including dynamic pages—you can trust your knowledge base to reflect the latest version of your site.
The upgraded Web Import is designed to work seamlessly with your existing workflows. Article updates no longer break Coaching or Rules, ensuring stability across your setup while keeping content fresh. No setup, no notifications, and no manual refreshes—just hands-free, high-quality content for your AI agent.
Learn more about Web Import.
