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Voice conversation display name improvement
Ada now better identifies callers in the Conversations page of your Ada dashboard by using the phone_number metavariable as the user’s display name for Voice conversations.
Previously, Voice conversations often appeared as “Anonymous”. Now, if a user’s name or display name is not explicitly set, Ada will use the phone_number variable before falling back to “Anonymous.”
This ensures your team has immediate visibility into who is calling without needing to open the conversation details.
