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Coaching for Handoff Control
When coaching to handoff, you now have the ability to select which of your specific handoff flows your AI Agent should use in future scenarios.
What’s new?
- Select a specific handoff flow to be used when creating handoff coaching: You now have control over which of your handoff flows is used when coaching your AI Agent to handoff.
- View additional details in the conversation view when coaching is applied: See inline details on which specific coaching feedback was applied by your AI Agent in the future.
