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April 14, 2025

New Toggle for AI-Generated Topics

You can now toggle AI-generated Topics on or off, allowing for greater control over how conversations are categorized—and ensuring that Topic taxonomy in Ada aligns with what matters to your business.

What’s New?

  • AI-Generated Topics Toggle – You can now toggle off AI-generated Topics entirely from the Topics view.
  • Fallback Topics – When AI-generated Topics are off, unmatched conversations are automatically sorted into:
    • Other Inquiries – For conversations with understood intent that don’t match any existing Topic.
    • Unclear or Incomplete Inquiries – For conversations where the intent is unclear.
  • Smarter Matching Behavior – When AI generation is off, conversations won’t match to inactive Topics—preserving your intended structure.
  • No Change by Default – AI-generated Topics remain on by default. You can turn them off at any time.

Why This Matters

Previously, AI-generated Topics were always on. While helpful in many cases, some of you shared that:

  • The generated Topics created were too broad or duplicative.
  • You wanted more control over what gets added.

Now, you can decide whether to rely on AI-generated Topics—or only use the Topics you’ve defined.