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Refine your Coaching to optimize behavior
You can now improve your AI Agent’s understanding of past feedback with Coaching Refinement, a new capability that enables you to fine-tune when your AI Agent considers your coaching in the future.
When first created, coaching is grounded in the context of the original conversation. With Coaching Refinement, you can now review how coaching is used in new conversations and quickly flag whether it was correctly considered, helping your AI Agent continuously improve its understanding.
By refining coaching where needed, you can teach your AI Agent to better interpret feedback, particularly in complex or unexpected scenarios. Even small refinements can significantly improve performance over time, leading to more accurate and reliable customer interactions.