Welcome to Ada’s release notes. Scroll down to see a list of recent releases.
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Shared email address improvements for Zendesk Handoffs
Added a configuration option to connect Ada with Zendesk via SMTP. This connection gives Ada visibility into Zendesk email traffic and enables more seamless handoffs and shared email address scenarios between AI Agents and human agents.
Learn more about how to set up the Zendesk SMTP Connector here.
