Welcome to Ada’s release notes. Scroll down to see a list of recent releases, or subscribe to get notified about updates.
Subscribe via email
Receive a weekly email summary of releases every Friday at 11 a.m. Eastern, provided there has been at least one release that week.
Subscribe via RSS
Copy the following URL into your RSS reader to get notified about new releases:
New Ticket Recipient Field on Zendesk Ticketing Block
Added a Ticket Recipient field to the Zendesk Ticketing block. This allows you to specify the email address that human agents should reply from when responding to escalated tickets—whether it matches your BYOD address or differs. This eliminates the need for a third-party app in Zendesk to manage agent reply addresses.
Learn more about configuring the Zendesk Ticketing block here.
