Release notes

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August 28, 2024

Create reliable content in Processes with blocks

Earlier this month, we released a version of Processes that used natural language instead of blocks to build response flows for your customers. After assessing the performance of those natural language Processes, we’ve decided that the best way to automate your customers’ resolutions is by making your AI Agent’s performance as reliable as possible - so we’re bringing back the block-based building experience.

Processes is now better and more flexible than ever, with more blocks available for you to use, and the ability to reference variables. For more information, see Create workflows with Processes.

If you have any Processes you’ve built with our natural language builder, you’ll have to convert them to use blocks before October 31, 2024. Our team can help you! Don’t hesitate to reach out for assistance.