Release notes

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October 8, 2024

Make better availability rules

When you’re creating availability rules for Actions, Processes, pieces of Guidance, articles, or handoffs, you now have more options for your conditions:

  • Before, if you added an Or operator in your rules, you could only specify a different value for the same variable (e.g., browser = chrome or firefox). Now, you can specify different values for different variables with Or variables (e.g., browser = chrome or channel = Ada Web Chat).
  • You can now create groups of conditions that all have the same operator within the same group. This way, you can create conditions like channel = Ada Web Chat and (browser = chrome or firefox or safari).

For an example on how to use availability rules, see our instructions on how to Create an Action.