Release notes

We are introducing a set of customization features for the CSAT (customer satisfaction) survey.

The improvements include:

• Trigger customization: You can now configure the CSAT survey to trigger independently:
  • when customers close the chat window when conversing with the AI agent
  • when the conversation with a human agent has concluded
• Question customization: Tailor the CSAT, resolution, and additional comments questions according to your needs, including the ability to define the question in each enabled language.
• Question ordering: Gain the flexibility to customize the order in which the questions appear, tailoring the survey flow to match your specific requirements.
• Question requirement settings: Designate each question as Required or Optional, providing greater control over the survey experience.

For more details, visit our help docs on CSAT.