Welcome to Ada’s release notes. Scroll down to see a list of recent releases, or subscribe to get notified about updates.
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Custom article tags
We have added the ability to create article tags (e.g,. “merchants,” “customers,” “promotions,” etc.) in the Knowledge API. Then, on your Ada dashboard, you’ll be able to use those tags to filter the articles on your Knowledge page, and set customized availability rules for them.
Article tags are available for all integrations that use the Knowledge API. It isn’t yet available for the out-of-the-box Zendesk or Salesforce integrations.
