Release notes

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July 24, 2025

New report: Proactive conversations

We’ve launched a new Proactive conversations report to help you better understand how your AI Agent is engaging customers through Proactive messaging—and how those conversations are performing.

This report gives you:

  • A line graph comparing your total conversation volume with the number of Proactive conversations (those that customers responded to).
  • A table showing key metrics for each Proactive message.

With this new report, you can quickly identify which Proactive messages are driving engagement, resolution, and satisfaction—and which ones might need adjustment.

For more information, see this topic.