Knowledge articles are now tagged with localized BCP 47 language codes (e.g., en-US) instead of the root language name (e.g., English).
What’s new
- BCP 47 language codes – Articles now use BCP 47-compliant codes, so you can distinguish content for specific regions.
- Locale-aware retrieval – When users have a localized language tag, Ada automatically surfaces matching localized articles.
- Region-specific Coaching – When Coaching the AI Agent, you can pick region-specific articles by language tag (e.g., en-US vs. en-GB).
- Create localized articles in Ada – Author localized articles directly in Ada, tagged with the appropriate BCP 47 code.
- Upsert localized articles via the Knowledge API – Add or update localized articles programmatically through the Knowledge API.
Limitations
- Knowledge-base integrations remain single-locale – Integrations still sync only one locale per language. If your knowledge base has both en-CA and en-US articles, Ada will sync only one locale.
- Limited end-user localization – Ada cannot detect users’ regions automatically. Most users will have only the root language tag (e.g., en). In these cases Ada searches articles from all locales for that language unless you add availability rules to narrow results.
Why this matters
Companies serving multiple regions that share a language can now store and deliver region-specific knowledge, ensuring every user sees content that’s accurate for their locale.
