Search knowledge and coaching
Find existing content before making changes.
Find existing content before making changes.
| Prompt | What you’ll learn |
|---|---|
| ”Search for knowledge articles about returns.” | Existing articles covering return-related topics. |
| ”Do we have any knowledge articles about shipping?” | Whether specific topics are covered in your knowledge base. |
| ”What coaching do we have for refund scenarios?” | Existing coaching rules for handling refund requests. |
| ”Find coaching related to password reset.” | Coaching that applies to password-related conversations. |