Change sets: active limit raised to 20 per Agent
Change sets: active limit raised to 20 per Agent
An Agent can now hold up to 20 active change sets at a time. The previous limit was 5.
The 10-entities-per-change-set limit is unchanged. Creating a twenty-first active change set still returns an error; promote, revert, or discard one to free a slot.
Playbook flow controls
Playbooks now support flow controls that let you change how the AI Agent responds when an end user deviates from the current flow.
New feature
Three controls are available under Advanced settings in the Playbook details pane:
- Asks for human: Choose whether the Agent exits the Playbook or stays in the flow.
- Goes off-topic: Choose whether the Agent suspends the Playbook to address the new topic (then returns or exits) or stays in the flow.
- Asks a Q&A question: Choose whether the Agent searches Knowledge or stays in the flow.
When set to Stay in this Playbook, the Agent acknowledges the end user’s request, continues the current flow, and follows up later to ask whether the end user still wants help with their original request.
Set defaults at the Playbook level and override them on individual ASK steps. Step-level overrides control when the follow-up happens — immediately after the step or at the end of the Playbook.
For details, see Flow controls.
Reasoning-mode Set steps can resolve several variables at once
Reasoning-mode Set steps can resolve several variables at once
A Playbooks SET step in Use reasoning mode can now resolve up to 5 variables. The AI Agent reads the transcript once and extracts every value in a single pass. The step stays silent, so the end user is never prompted.
The step keeps one instruction, which applies to every variable. Each variable is configured as an input, and keeps its own accepted values and fallback value. A variable the Agent cannot resolve takes its fallback value. When no fallback value is set, that variable keeps the value it already held.
A SET that resolves more than one variable always uses reasoning. Remove variables until one remains to set an exact value.
See Use reasoning.