Release notes

The Conversation View has a refreshed design that makes conversations easier to find, scan, and review.

• Conversation cards now lead with the conversation topic and a short summary of what the end user asked, and conversations are grouped by date.
• Filters and search moved to the top of the page, giving you more room to read. The filters, search, and date range you apply now stay in place as you move between conversations and reload the page.
• The conversation count now reflects the conversations matching your filters, and matches what you see in Reports and exports.
• Coaching and conversation details now sit together in a panel on the right, and the transcript is easier to read, with the back-and-forth between the end user and your AI Agent standing out.

The view also stays up to date on its own—new conversations and messages appear automatically, so you no longer need to refresh the page. Conversation history covers about the last six months today and will extend over time, up to two years.

To learn more, see Conversations.

The Variables API provides read access to the Variables configured for your AI Agent. Two endpoints are available:

• GET /v2/variables: Lists every accessible Variable.
• GET /v2/variables/{id}: Returns a single Variable by its id.

Both endpoints return the Variables shown on the dashboard, each as a summary containing its id and name. Reserved and internal Variables are not included.