For AI agents: a documentation index is available at the root level at /llms.txt and /llms-full.txt. Append /llms.txt to any URL for a page-level index, or .md for the markdown version of any page.
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HomeDocsAPI ReferenceMCP ServerChat SDKsRelease Notes
HomeDocsAPI ReferenceMCP ServerChat SDKsRelease Notes
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Release notes

Welcome to Ada’s release notes. Scroll down to see a list of recent releases, or subscribe to get notified about updates.

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March 16, 2026
March 16, 2026
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Disable presence messages on Social channels

A new toggle on the Social channel settings page allows you to suppress presence messages on Sunshine Conversations and Twilio channels.

Presence messages are system notifications such as “connected to live agent” that appear to end users when agents join or leave a conversation. In scenarios with frequent agent reassignments, these messages can create a noisy experience.

With the Disable presence messages toggle enabled, the AI Agent no longer sends these notifications to end users. Agent routing and Handoff behavior are not affected.

To configure this setting, go to Config > Channels > Social > Presence Messages. For more information, see Social channel onboarding.