Release notes

The Fetch Chat Metadata block can now be used to fetch just the transcript without a summary. In total, the block now has four available outputs:

• Transcript Only — A plaintext transcript of the conversation
• Summary Only — A brief, AI-generated summary of the customer’s issue
• Transcript and Summary — A plaintext transcript of the conversation, with the summary appended at the end
• Chatter Info — All data and variables from the conversation.

To learn more:

• For Generative AI Agents: Visit Fetch Chat Metadata block
• For Scripted chatbots: Visit Generate a chat transcript using the Fetch Chat Metadata block