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New SIP Integrations for Zendesk Talk, Gladly, and Cisco CUBE
Ada Voice now integrates with more contact center technologies using Session Initiation Protocol (SIP)—reducing telephony costs, improving audio quality, and lowering latency.
- Zendesk Talk: Send calls from Ada to Zendesk Talk using a SIP INVITE. Before transferring, you can create a Zendesk ticket in Ada and pass its ID as part of the SIP transfer—that way agents see the full context as soon as they pick up.
- Gladly: Leverage a SIP INVITE to seamlessly transfer calls from Ada to Gladly.
- Cisco CUBE: Receive calls from a Cisco CUBE using a SIP INVITE, and transfer calls back from Ada using a SIP REFER.
See our updated Help Docs for setup instructions.
