Create custom redactions
We’ve made it easier to protect your customers’ sensitive information. Now, you can use regular expressions to create matching patterns your AI Agent or bot can use to find sensitive information like credit cards and redact it. Redacted information stays within the conversation, is never visible in transcripts or audible in recordings, and never gets sent to an external LLM, APIs, or handoffs to human agents.
For more information, check out our Help Docs:
- If you have a generative AI Agent, see Redact sensitive information.
- If you have a scripted bot, see Create a custom redaction.
Customize your emails' appearance
We’ve added customization options for emails, so they can better match your company’s branding:
- Modify the sender’s name
- Add a custom header image (e.g., a logo or a banner)
- Add text and links in the footer
For more information, see Customize emails.