Watch transcripts update with new messages as they happen
When you go into the Conversations view, you can now see new messages appear just a few seconds after they happen, without having to refresh the page. If you’re in a conversation that’s currently happening, you can click the New messages notification to scroll down to the newest messages.
For more information, check out our Help Docs:
- If you have a generative AI Agent, see Improve your AI Agent’s responses by viewing past conversations.
- If you have a scripted bot, see View past chatter conversations.
It's easier to choose a speaking voice
We’ve made it easier to select a speaking voice for your Voice generative AI Agent or scripted bot!
- We’ve given friendlier names to the speaking voices available in Ada (e.g., Myra, Markus, Paola)
- We’ve also added a descriptor that appears beside the voice name that describes the character of the speaking voice (e.g., Mature, Confident, Friendly, Relaxed)
For more information, check out our Help Docs:
- If you have a generative AI Agent, see Choose a speaking voice for your AI Agent.
- If you have a scripted bot, see Choose a speaking voice for your bot.