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Background Noise Cancellation for Voice
Ada Voice AI Agents now filter out background noise before speech detection, so conversations stay on track even when end users are calling from noisy environments.
- Cleaner input, stronger outcomes — Background sounds like traffic, crowds, and office chatter are filtered out before they reach speech detection and transcription, preventing mis-triggers and transcript errors.
- Built for real-world conditions — Whether your end users are calling from busy streets, shared offices, or vehicles, your AI Agent handles it without breaking conversational flow.
- Higher containment, more confidence in Voice — Fewer noise-driven interruptions mean better automated resolution rates and higher CSAT at scale.
Background noise cancellation is enabled by default for all Voice AI Agents. If needed, you can disable it on the Ada dashboard under Config > CHANNELS > Voice > Configuration.
For more details, see Voice onboarding.
Test AI Agent replaces Coaching Preview
The Preview button in the Coaching form has been replaced with Test AI Agent.
- Save your Coaching first, then click Test AI Agent to open a test conversation and try it out.
- Test AI Agent works with all Coaching behaviors. Preview was limited to Send a message–type Coaching only.
Learn more in the Coaching tools documentation.
Testing at Scale now supports Voice conversations
Your AI Agent’s Testing at Scale capabilities now extend to the Voice channel so you can extend the same quality assurance coverage to Voice that you already have for Web Chat and Email!
If you have the voice channel set up on your instance, you can create voice channel specific test cases, simulate voice conversations, review pass/fail results, and listen to an audio playback of the simulated transcript to hear how your AI Agent will sound when responding.
To get started, create a new test case and select Voice as the channel.
For more details, see Testing at Scale.
