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The Salesforce Knowledge integration has been updated to use External Client Apps with the Client Credentials OAuth flow. The new integration adds support for multiple Salesforce Knowledge connections, filtering synced articles by data category or locale, and automatically syncing Salesforce data categories as tags in Ada.
Customers who connected their Salesforce knowledge base before March 17, 2026 can continue using the existing integration. See Import articles from Salesforce Knowledge for migration steps.
The conversation view now displays interruption events for Voice conversations. When an end user interrupts the AI Agent mid-response (barge-in), an [Interrupted by end user] annotation appears inline on the affected message.
This covers all barge-in scenarios, including interruptions during normal speech, short utterances, and interruptions before the Agent has begun speaking (such as during knowledge retrieval).
To learn more about reviewing conversations, see Conversations.
