Welcome to Ada’s release notes. Scroll down to see a list of recent releases, or subscribe to get notified about updates.
Subscribe via email
Receive a weekly email summary of releases every Friday at 11 a.m. Eastern, provided there has been at least one release that week.
Subscribe via RSS
Copy the following URL into your RSS reader to get notified about new releases:
Updated Salesforce Knowledge integration
The Salesforce Knowledge integration has been updated to use External Client Apps with the Client Credentials OAuth flow. The new integration adds support for multiple Salesforce Knowledge connections, filtering synced articles by data category or locale, and automatically syncing Salesforce data categories as tags in Ada.
Customers who connected their Salesforce knowledge base before March 17, 2026 can continue using the existing integration. See Import articles from Salesforce Knowledge for migration steps.
Voice conversation view now shows interruption events
The conversation view now displays interruption events for Voice conversations. When an end user interrupts the AI Agent mid-response (barge-in), an [Interrupted by end user] annotation appears inline on the affected message.
This covers all barge-in scenarios, including interruptions during normal speech, short utterances, and interruptions before the Agent has begun speaking (such as during knowledge retrieval).
To learn more about reviewing conversations, see Conversations.
