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Zendesk Handoff integrations now use a centralized OAuth connection instead of manual API token entry. Connect each of your Zendesk subdomains once from Config > Apps > Zendesk, and the connection is shared across all Zendesk Handoff integrations except Zendesk Chat.
Zendesk is deprecating API token authentication for all integrations. Previously, connecting Ada to Zendesk required generating an API key in Zendesk and entering it manually. That key had no expiration and required manual rotation.
With OAuth, you authorize Ada to access your Zendesk account through Zendesk’s secure login flow. The connection stays active automatically in the background with no recurring reauthorization and no keys to manage. Access can be revoked at any time from your Zendesk admin settings. Existing configuration such as webhooks and triggers carries over.
Accounts that need to migrate will receive detailed instructions via email. Existing API token connections remain fully functional during migration. Nothing will stop working while you transition to OAuth. All accounts are expected to complete migration by the end of May 2026. For additional guidance, contact your Customer Success Consultant (CSC).
Learn more in Zendesk Handoffs.
