Release notes

Web Chat SDK version 1.16.16 retries a full reset() if a session change prevents it from clearing the session. If the retry cannot clear the session, the promise rejects with an error. The failed reset leaves the current session active and unchanged.

Use try/catch when you await reset() to handle this error. Browsers that block third-party storage can still reset the session.

To learn more, see the Web Chat SDK reference.