Initiate phone calls with your AI Agent using Voice Proactive Outreach

Proactive Outreach, formerly called Proactives, now has its own page at Config > AI AGENT > Outreach. The page replaces the Proactives tab in Config > CHANNELS > Chat/Messaging. Your existing Proactive Outreach items show on the new page and work as before.

We’ve also added the ability for your Voice AI Agent to proactively reach out to your end users with Voice Proactive Outreach. Your AI Agent calls an end user by phone, and the Agent runs a linked Playbook when a person answers. Start a call in one of two ways:

Send POST /v2/conversations/proactive/ to the Conversations API. Ada places the call over your own outbound SIP trunk and detects answering machines. The v1.proactive_call webhooks report the state of each call.
Let your contact center dialer place the call. When a person is on the line, the dialer sends a SIP INVITE with the X-Ada-Proactive-Id header to Ada.

To get access to Voice Proactive Outreach, contact your Ada team.

Snapshots carry the image redaction setting

The Snapshot API now exports and imports the image redaction setting, in the image_redactions section. The section holds the 2 image types that you can let your AI Agent read: government_id and other_credential. The Agent always withholds payment card images, so the section does not include them.

Export: the snapshot includes both image types. true means that the Agent withholds the image. false means that the Agent reads it.
Import: the import replaces the setting on the target Agent. If the section does not include an image type, the target Agent withholds that type. If the import does not include the section, the setting does not change.
Validate: a mode: validate run names each image type that the import changes.
Audit log: if the import changes the setting, it writes one Updated row for Image Redactions.

For more information, see What a snapshot includes.