Availability rules for integration knowledge sources
You can now set availability rules on the knowledge sources that an Ada App creates. This covers the Zendesk App, the Salesforce Knowledge App, Contentful, Dixa, Gladly, ServiceNow, Helpjuice and Microsoft Dynamics. The legacy Zendesk and Salesforce connections are not included. Set the rules in the Availability section of the connection form. Every article the first import adds gets them. Change them later from the connection’s Settings page.
Rules on a source apply to articles added after you save them. Existing articles keep their own rules.
For more information, see Manage your knowledge base connection.
Select quick replies from your own UI
The Messaging SDKs now expose selectQuickReply(messageId, index) on Web, iOS, Android, and React Native.
Use it to select a quick reply from your own UI, including a headless integration.
Pass the message ID and reply index. The runtime uses its stored reply fields.
Enable programmatic control before calling the method. See the Web, iOS, Android, or React Native reference.
Start a Playbook with the Messaging web and mobile SDKs
The Messaging web and mobile SDKs can now start a specific Playbook with triggerPlaybook. This feature is in Early Access.
Set enableProgrammaticControl to true. Mark the Playbook as startable from the SDK. See the web, iOS, Android, and React Native references.