Release notes

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June 1, 2026

Conversations API channel filtering for the handoff-ended event webhooks

The v1.conversation.handoff.ended webhook now carries the Conversations API custom channel ID, extending channel filtering to handoff-ended events.

What’s new

This change brings handoff-ended events in line with the other Conversations API webhook events that already support channel filtering.

  • Channel ID on handoff-ended events. When a handoff ends on a Conversations API custom channel, the v1.conversation.handoff.ended event is now tagged with both the custom channel’s ID and the handoff integration name. Previously it carried only the handoff integration name.
  • Filter handoff traffic by channel. An endpoint scoped to a custom channel ID now receives that channel’s handoff.ended events. Conversations API handoff traffic can be isolated by channel even when other channels hand off to the same integration.

Native Chat, Voice, and Email handoff-ended events are unchanged.

For details, see Webhook channel filtering.

June 1, 2026

Sunshine Conversations webhook config visible in the dashboard

The Webhooks dashboard now displays the live Sunshine Conversations webhook configuration for AI Agents with a SunCo channel connected, including the target URL, subscribed triggers, and whether the configuration uses Multi-bot Routing.

This makes it possible to verify a SunCo integration’s routing pattern — for example, when adding a second AI Agent to an existing SunCo app — without inspecting the SunCo API or production database.

The card appears under Config > Platform > Webhooks for AI Agents with a SunCo channel; AI Agents without one see no change.

For more information, see Sunshine Conversations setup.