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April 29, 2026

Channel filtering for Conversations API webhooks

Webhook endpoints can now be filtered by Conversations API custom channel ID. Events from a specific custom channel can be routed to a dedicated endpoint without application-side filtering.

What’s new

  • Channel ID tagging. v1.conversation.created, v1.conversation.message, and v1.conversation.ended events from a Conversations API custom channel are now tagged with the channel’s ID.
  • Endpoint-level filtering. Add a custom channel ID to an endpoint’s Channels field to scope delivery to that channel. Unmatched events are filtered before delivery.
  • Combined with handoff filtering. When a Conversations API conversation is in an active handoff, events carry both the channel ID and the handoff integration name, so subscribers using either tag continue to receive matching events.

For details, see Webhook channel filtering.