For AI agents: a documentation index is available at the root level at /llms.txt and /llms-full.txt. Append /llms.txt to any URL for a page-level index, or .md for the markdown version of any page.
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HomeDocsAPI ReferenceMCP ServerChat SDKsRelease Notes
HomeDocsAPI ReferenceMCP ServerChat SDKsRelease Notes
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Release notes

Welcome to Ada’s release notes. Scroll down to see a list of recent releases, or subscribe to get notified about updates.

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March 25, 2026
March 25, 2026
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Updated Zendesk Guide integration

The Zendesk Guide knowledge integration has been updated with new capabilities.

New features

  • Article tags: Import Zendesk article labels as tags in Ada to make filtering and segmenting knowledge content easier.
  • Private articles: Sync articles that are only accessible to authenticated Zendesk users by providing a login email during setup.
  • Multiple help centers: Connect more than one Zendesk help center to a single AI Agent.

Migration

If you connected your Zendesk help center before March 25, 2026, the existing integration continues to work. Migration is required only to access the new features above.

See Import articles from Zendesk Guide for setup and migration instructions.