Release notes

The Zendesk Guide knowledge integration has been updated with new capabilities.

New features

• Article tags: Import Zendesk article labels as tags in Ada to make filtering and segmenting knowledge content easier.
• Private articles: Sync articles that are only accessible to authenticated Zendesk users by providing a login email during setup.
• Multiple help centers: Connect more than one Zendesk help center to a single AI Agent.

Migration

If you connected your Zendesk help center before March 25, 2026, the existing integration continues to work. Migration is required only to access the new features above.

See Import articles from Zendesk Guide for setup and migration instructions.