Welcome to Ada’s release notes. Scroll down to see a list of recent releases.
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Enhanced Inquiry Summary and Reason for Classification
We’ve upgraded the language model used to generate Inquiry Summary and Reason for Classification, delivering more accurate insights into customer conversations.
What’s new?
- Upgraded language model: Enhanced LLM provides more detailed and accurate conversation analysis
- LLM-based translation: Replaced Google Translate with LLM translation for better quality
- Improved Topic assignment: More detailed Inquiry Summaries enable better conversation categorization
These improvements provide better visibility into customer intent and conversation outcomes, making it easier to identify trends and optimize your AI Agent’s performance.
