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Improved Transcript Summary
Transcript summaries now offer more context on the entire conversation. Summaries are also available on their own as a separate output from the Fetch Chat Metadata block.
Transcript summary changes
Summaries now offer a full-sentence summary of the end user’s inquiry, how the AI Agent tried to assist them, and anything else that happened over the course of the conversation. This is available in all handoffs that support sending a summary.
Fetch Chat Metadata block changes
A new output called “Summary Only” is now available in the Fetch Chat Metadata block for fetching the summary on its own. The original “Chat Transcript” output is now called “Transcript and Summary”; existing implementations using this output are unaffected.
Learn more about the Fetch Chat Metadata block.
