Release notes

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January 30, 2025

Automatic Intent Feedback for Coaching

Coaching is a powerful tool for teaching your AI Agent how to improve in the future. With this latest release we’re excited to provide a new tool for ensuring your Coaching works as expected - Automatic Intent Feedback.

When you create a piece of Coaching, you have the control to define the Coaching Intent - i.e. the types of conversations that your feedback is most relevant towards. Your AI Agent will now automatically flag if your edited Coaching Intent is confusing or potentially problematic and will provide suggestions to improve your description of when the Coaching should be applied.

Intent Feedback will monitor to ensure your Coaching Intents are:

  • Clear & Specific: Avoiding ambiguity.
  • Singular in Focus: Not overly broad.
  • Relevant: Matching the example conversation.
  • Error-Free: Free of typos or formatting issues.

If an issue is detected, your AI Agent will suggest improvements in real-time to help you create high quality Coaching that works as expected.