Release notes

If you use a Smart Capture block to capture a number, numeric string, or phone number from a caller, your callers will now be able to provide the value by speaking it or by entering it into their phone’s keypad.

Before capturing a value, your AI Agent or bot will automatically tell callers that they can either say the number or enter it into their keypad.

For more information, check out our Help Docs:

• If you have a generative AI Agent, see Use the Smart Capture block to intelligently capture callers’ responses.

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• If you have a scripted bot, see Use the Smart Capture block to intelligently capture callers’ responses.