Removing the Auto-training feature

In our ongoing efforts to ensure the highest quality and accuracy of your chatbot’s responses, we’ve decided to deprecate the Auto-training feature.

A few key factors influenced this decision:

Precision and Control: Auto-training, at times, added less relevant training questions to Answers, which could impact the bot’s response precision. We believe in providing clarity and direct control over the chatbot training process, ensuring richer interactions.
NLU Advancements: Our newly improved Natural Language Understanding (NLU) model now boosts accuracy in predicting declarative Answers by 5-8%, eliminating reliance on automatic training. The enhanced comprehension makes Ada’s predictions even more accurate.

What this change means:

Ada bots will no longer self-train based on chatters’ thumbs-up feedback.
On the Ada dashboard, under Settings > Bot setup > Answers, we’ve removed the Auto-training section.

When training your bot, we recommend doing the following:

Train your Answers with 15-20 sentences that capture the range of ways customers reach out for support.
Regularly review and refine your Answer training. For a step-by-step guide, please watch our video walkthrough: Fine-tune your bot’s training.

For more information on how to effectively train your bot, see Training best practices.