Release notes

We’re excited to announce a new measure of your AI Agent or bot’s success. In addition to measuring whether conversations were contained, Automated resolution rate is a measure of whether conversation content was also relevant, accurate, and safe.

To learn more:

• If you have a generative AI Agent, see Understand and improve your AI Agent’s automated resolution rate.
• If you have a scripted bot, see Understand and improve your bot’s automated resolution rate.