For AI agents: a documentation index is available at the root level at /llms.txt. Append /llms.txt to any URL for a page-level index, or .md for the markdown version of any page.
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HomeDocsAPI ReferenceMCP ServerChat SDKsRelease Notes
HomeDocsAPI ReferenceMCP ServerChat SDKsRelease Notes
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Release notes

September 18, 2023
September 18, 2023

Introducing Automated Resolution

We’re excited to announce a new measure of your AI Agent or bot’s success. In addition to measuring whether conversations were contained, Automated resolution rate is a measure of whether conversation content was also relevant, accurate, and safe.

To learn more:

  • If you have a generative AI Agent, see Understand and improve your AI Agent’s automated resolution rate.
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