Welcome to Ada’s release notes. Scroll down to see a list of recent releases, or subscribe to get notified about updates.
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Introducing the new Knowledge Hub
You can now access the content of your connected CMS directly inside your dashboard on the brand-new Knowledge Hub page.
On the Knowledge Hub, you can turn on Article Suggestions, which returns relevant articles when the customer inquiry didn’t match with any existing answers. Individual articles can be marked as enabled or disabled at your convenience to only surface articles that matter.
For more information, see Let chatters search your Zendesk or Salesforce knowledge base content.
