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Knowledge API release
We’ve released the Knowledge API, which you can use in conjunction with knowledge base scraper integrations to upload your help content into your AI Agent or bot. Then, depending on whether you have a generative AI Agent or scripted bot, it can either use that content to generate entire responses to chatters or suggest relevant content.
Get better visibility into your AI Agent's decisions
When you’re looking through your AI Agent’s conversations, you can now see points where your AI Agent searched your knowledge base or performed an Action, and you can see the active Guidance it had available for consideration. You can use this new information to target areas for improvement in its training, so you can be even more confident in its decisions.
For more information, see Learn about how your AI Agent used knowledge content, Actions, and Guidance.