Email ConversationsConversations

Start a conversation over Ada's email channel

Start a conversation with a customer over Ada's email channel, providing context for their inquiry. Your AI agent can only start conversations using the default Ada provided email, or email addresses you've set up in your bring your own domain settings.

Headers

AuthorizationstringRequired

Bearer authentication of the form Bearer <token>, where token is your auth token.

Request

This endpoint expects an object.
namestringRequired
The customer's full name
subjectstringRequired

The subject of the customer’s inquiry; used as the subject for the AI Agent’s reply

reply_tostringRequired
The customer's email address
textstringOptional
The customer's inquiry, limited to 10 KB
reply_asstringOptional
The company email address you want to use to reply to the customer. Defaults to the Ada provided email address.
metadataobjectOptional
Any metadata associated with the conversation, up to 4 KB. All metadata passed through this field will appear as metavariables in your dashboard.

Response

Conversation Created
conversation_idstring or null

The Ada-generated conversation id

Errors