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April 23, 2026

Multi-turn simulations now available

The Simulations feature (formerly Testing at Scale) now runs test cases as multi-turn conversations by default. This brings dashboard testing closer to real end-user interactions and expands what can be validated before deployment.

What’s new

  • Multi-turn by default: Every test case runs as a multi-turn simulation, up to 40 turns per simulation.
  • Scenario field: Each test case now requires a Scenario that guides the simulated end user’s goal, context, and responses across turns.
  • Up to 10 expected outcomes: The per-test-case limit on expected outcomes increased from 3 to 10.
  • Multi-turn execution via MCP Server: Simulations executed through the MCP Server now run as multi-turn conversations. Creating and updating test cases (including Scenarios and Expected outcomes) via MCP is also supported.

Greetings are still excluded from simulated conversations. Other limitations are unchanged.

Existing test cases remain runnable. The Customer inquiry set on each test case is used as the Scenario until the Scenario is updated. The next time a pre-existing test case is edited, updating the Scenario is required before saving.

Learn more in the Simulations documentation.