Release notes

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September 3, 2025

Enhanced Inquiry Summary and Reason for Classification

We’ve upgraded the language model used to generate Inquiry Summary and Reason for Classification, delivering more accurate insights into customer conversations.

What’s new?

  • Upgraded language model: Enhanced LLM provides more detailed and accurate conversation analysis
  • LLM-based translation: Replaced Google Translate with LLM translation for better quality
  • Improved Topic assignment: More detailed Inquiry Summaries enable better conversation categorization

These improvements provide better visibility into customer intent and conversation outcomes, making it easier to identify trends and optimize your AI Agent’s performance.