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Collect CSAT for Voice conversations
We’re excited to introduce CSAT surveys for Voice conversations, enabling you to gather real-time customer satisfaction feedback directly after calls with your Voice AI Agent.
At the end of an interaction, the AI Agent can now offer callers the option to receive a one-time text message containing a link to a short survey. If accepted, a customizable CSAT form—identical in structure to what is already used for Messaging and Email—will be sent via SMS.
Survey responses will flow into your existing CSAT reporting dashboard, alongside other channels, providing a unified view of customer feedback across the board.
For more information, check out our help docs.
Available now for all Voice AI Agents on the new Voice architecture. AI Agents with CSAT enabled will automatically begin collecting CSAT for Voice conversations - no additional configuration required.
