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A New Way to Integrate Ada Voice with Aircall
We’re excited to introduce a new way to route phone calls directly from Aircall to your AI Agent. This functionality bypasses the need for a dedicated phone number or SIP domain and reduces extra PSTN call legs—simplifying your Voice setup.
What’s changed?
- Seamless Setup: Route calls from an Aircall Smartflow directly to an Ada AI Agent with minimal set-up required.
- Easy Escalations: Hand calls back to agents on specific Aircall teams when an escalation is required.
To learn more, see our updated Aircall documentation in Integrate your voice AI Agent with your contact center technology.