Release notes

Added a Trusted senders list to the Email channel. Email from a trusted sender reaches the AI Agent’s normal flow — AI-powered auto-reply detection no longer dismisses it — so system mail like helpdesk auto-acknowledgments and quarantine digests can be triaged by your playbooks and handed off to a human.

Manage the list from the new Trusted senders section on the Config > CHANNELS > Email page. Header-based auto-reply detection, content moderation, and loop protection still apply to trusted senders, and an address can’t be on both the trusted and blocked lists.

Learn more about trusted senders here